Acceleration Addition: The propensity of an EV (Electric Vehicle) owner to accelerate rapidly causing the Tires on the vehicle to prematurely wear out. by Herm Brocksmith.
"Acceleration Addiction is a real thing with electric vehicles (EVs) causing increased Tire Wear." by Herm Brocksmith
F&I Disconnect: Very simply, what an automobile dealer's F&I Department sells is not aligned with what the dealer's customers need or want which promotes & drives customers to the dealer's service department quickly, profitably and routinely for the life of the vehicle ownership. Applies to New Vehicles Sold and to Used Vehicles Sold by the dealer. by Herm Brocksmith
Customer Retention & F&I Products: "F&I, properly functioning, bridges the gap between the Vehicle Sale and Long-Term Service Customer Retention." by Herm Brocksmith
"Customer Defection is the single biggest threat Franchised Dealers face!" by David Boyle
"WOW! The F&I Disconnect proves that Herm Brocksmith is more than passionate about the car business ... he is obsessed with it! He shares how your dealership is engaged in a huge transfer of wealth away from you and your dealership and is shifting wealth to the aftermarket, and he can prove it.
Herm's insight and vision have helped many dealerships weather the storms of change and remain in business through challenging times. He has consulted with countless clients, highlighting their strengths and weaknesses, and helping them develop a sustainable plan for the future.
When you work in the retail auto industry, many fascinating people cross your path and you will learn various lessons from all of them. The really great people will challenge the way you think. Herm Brocksmith is one of those great minds.
Herm is a clever, insightful, and talented individual whose abilities and insights go far beyond the car industry. Enjoy the book! It's great reading!"
Ted Ings, Fixed Ops Roundtable, Founder and President
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